How to Order
We tried to make it more simple and can be browsing on our website so you can place your order in a fast and intuitive even for those not familiar with buying on-line. With just three clicks to get at home what they want.

To put products into your cart, click on the button "Add to Cart" if you want to delete an item from your cart, click the "trash".
The prices are all taxes included.
When you have finished entering products into your cart continue with the purchase.
You can at any time to view the products in your cart by clicking on the top right corner of each page.
If you are a new customer, proceed with the registration, otherwise log in with your username and password.
You can finish your order. You can change the data for dispatch to request delivery to another destination or for a gift. Look for useful information to write into the delivery box. If it is a gift please write the text of the ticket in the space provided.
Choose your payment method you prefer (Wire - Marking - Charter) and click on "Submit Order"
At this point your order has been sent and you will get a copy in your inbox.
Check the summary and if you chose to pay by credit card you will be sent on the secure server where you can perform IWBank payment.
By the day after you receive an e-mail order confirmation we will let you know where the shipment of your goods.
 


How to pay
Payments can be made via bank transfer, credit card and direct delivery.

Bank Transfer
You can pay by bank transfer in advance. The goods will be sent to you after our bank has informed us that it has credited to our account.
You can send us a copy of the payment receipt to our fax number or the details of the transfer to our e-mail. It is not mandatory, but may serve to suggest the order reliable.
Our bank details are:

The data for the transfers:
for ETNACANTINE DI SALVATORE Minutolo,
IBAN IT98U0316501600000701002939
And 'the international bank that allows you to identify, unambiguously, the current account of the beneficiary.

Credit Card
  

Marking (For amounts up to 250.00 euros)
With this form you pay in cash or by check payable to TNT Bartolini or directly to the courier on delivery.
However, we are forced to ask you 5 euros more than the normal contribution of shipping because of the cost of collection from our carrier for this service.

This form of payment may be used only on orders from Italy.
 


Shipping and delivery
Shipments are made within 2 / 3 days from our confirmation of order, in which you indicate the exact start of the parcel from our warehouse.
Exceptionally, on orders containing certain cheeses and special meats, times can last up to a maximum of one week, because we prefer to receive small deliveries weekly, instead of making large storage, so in order to ensure the customer a better product shelf life.
Of course when paying by bank transfer the shipment will be done after the credit on our c / c.
The goods are shipped by GLS courier that guarantees delivery in 24 hours in most places in the country, with the exception of Sicily, Calabria and Sardinia, where the delivery occurs in 48 hours, and within 72 hours for smaller islands.
For deliveries in the European Union, the times can vary from two to four days.

You will, at your request, with the number of the consignment note will indicate that you follow your parcel via the tracking service on the GLS site, under "Check the shipment."
Transport costs for Italy:

Weight Euro
 
   0-10 Kg
  Max 12.50
 
  10-30 Kg
  Max 16.00
 
  Over 30 Kg
  Contact
 

You can see the actual cost of travel expenses when the products in your cart.

Expenses to the Foreign:

Weight
  Euro
 
0-10 Kg
  contact
 
10-30 Kg
  contact
 
Over 30 Kg
  contact
 


Shipments can be made in the following countries: Austria, Germany, Belgium-Luxembourg, France, Holland, England, Denmark.

For shipments to countries other than those listed above, please contact our customer service to request a custom quote for transport costs.

So that we can always provide a service to you please give us as much information as possible for delivery, such as the name on the intercom / bell of the house, which you can insert into the window during the order process.
Can not be permitted by appointment.
If the goods in the remote had been damaged during transport, you can inform us by email or by calling customer service and we'll reply to the replacement of the goods.
In the case of anomalies in notassi parcel on delivery, please withdraw it, subject, writing in the consignment note of the courier at the time of signing the document of carriage.
 
 


Billing
To get the invoice of the goods purchased you must fill in the appropriate fields at the time of registration.


Privacy Policy
In accordance with the provisions of the Decree Law 196/2003 on Privacy, Etnacantine.eu will not make known in any case, other persons or companies the customer data, if not for the purposes strictly related to 'activities undertaken and the Your data will be used only for the following purposes:
Accounting
Transportation
Sending information and promotional material by e-mail, only after explicit authorization
You will not be asked to give or withhold your consent to the processing of data, since such data will be collected with the sole aim to provide the requested service.
You can at any time request the correction or deletion of data at our disposal.
Holder of the treatment is:


Right of Withdrawal
Under Legislative Decree No. 185 of 22/05/99, which regulates the distance, you have the right to terminate the contract and return the products purchased within 10 days of receipt, not by giving notice by registered mail as per the law, but Simply sending a fax or an e-mail.
In this case you will then send back carefully ordered and integrates well with the original documents.
For sanitary reasons, this is not right for fresh products.
We will, within ten days credited back the original amount paid, excluding shipping costs.
Remember to always tell us the details and bank account to be able to make a transfer.
If I had chosen to pay by credit card, the amount will be credited on the same card.


Comments and suggestions
If you have any comments, complaints, suggestions about products, how to delivery or on any thing in general, we would be grateful if you will notify us via our e-mail: info@etnacantine.eu
Please note that since your first order, our staff is at your disposal for 1 year, via e-mail with any questions, curiosity, etc. .. in wine: type food-wine pairings, sauces, cheese, recipes, drafts of men, etc..


Want to make a gift?
If you wish to make a gift and send the package directly to the recipient so please:
In the closing phase of you can change your information for shipping and enter those of the recipient of the gift.
Inside the 'window type the text of the ticket that transcribe by hand and will be placed inside the package.
Of course you'll need to choose as your method of payment Credit Card or bank transfer in advance.
The invoice or receipt that is normally sent with the goods will be sent later by mail to your address.
All the rest of us.